NSW Premier's Reading Challenge Support

Key information 9

• Coordinators
• Parents and Students
• Homeschools
• Contact Us
• Getting started: Non-government schools

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About the NSW Premier's Reading Challenge 6

• What is the NSW Premier's Reading Challenge?
• Who can enter the NSW Premier's Reading Challenge?
• What are the NSW Premier's Reading Challenge conditions of entry?
• When does the NSW Premier's Reading Challenge start and finish?
• How can I find out about the NSW Premier's Reading Challenge?

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PRC Team helpfiles 3

• Common tasks and queries post-certificate distribution
• Response to schools with excessive indpendent student enrolments
• Resolving duplicate student accounts (reversed names)

Coordinators 0

Students and Parents 18

• PRC Student Experience
• Which Challenge should I do?
• How many books do students need to read to complete the Challenge?
• Which booklists can a student read from?
• Can I read more than one title in a book series?

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PRC Coordinator Info Pack 0

Managing Student Reading Records 7

• Changing a K-2 student's Challenge Level to 3-4
• Merging a student's past and current PRC accounts
• What happens to a student's past online Student Reading Records when a student changes schools?
• A K-2 Student Reading Record is showing as complete even though less than 30 books have been entered
• How can I see which students have a complete or incomplete Student Reading Record?

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Validating Student Reading Records 4

• How can I validate a Student Reading Record?
• How can I validate multiple Student Reading Records?
• Can Student Reading Records be validated once the Challenge has closed?
• Invalidating a Student Reading Record

Managing Non-government School Student Accounts 10

• I do not know the account details for the students at my school
• A student's password is not working for the PRC website
• How can I create a PRC account for students at my school?
• Creating accounts for a large number of students - Multiple Student Upload
• Can I change a student's DET user ID or name in the PRC website?

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Managing Public School Student Accounts 5

• I cannot find a student in the PRC website.
• A student's name is appearing incorrectly in the PRC website
• Public School Students' Accounts Info
• Public School Students Username & Password
• Misspelled names - capital letter issues for public students

Logging in to the PRC website 4

• How do PRC coordinators log in to the PRC website?
• PRC coordinator receives 'You do not have the correct authorisation' when trying to log in to the PRC website
• PRC coordinator receives 'Incorrect username or password' when trying to log in to the PRC website, Staff Portal or DoE Extranet
• Why can I see less in the PRC website when logged in while the Challenge is closed

Managing Non-government Coordinator Accounts 6

• Help for non-government school principals with their Department of Education (DoE) account
• How do I create a DoE account for a staff member at my school?
• How can I check if a staff member already has a DoE account at my school?
• How can I find out what the username is for the PRC coordinator?
• Principal (or delegate) tasks for non-government schools

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Generating Challenge Completion Certificates 4

• How are Challenge completion certificates generated?
• How can you change the name that appears on a Challenge completion certificate?
• What can be done if a student did not receive their certificate from last year?
• Students are missing from the Challenge Completion certificate report

Gold Certificates, Platinum Certificates and Medals 2

• When will my school's certificates be ready?
• Which students are eligible for a Gold, Platinum or PRC Medal awards

Post-Challenge Validation 1

• Validating Student Reading Records after a Challenge has closed

Freshdesk 23

• Description of Ticket Types
• Viewing and responding to tickets
• Using the Knowledge Base
• Tags - how to use them on articles and tickets
• Why a school is associated with a ticket and not a customer

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FAQ information for all PRC coordinators 24

• How can I update the name that appears for a student in the PRC website?
• Adjustments for students with additional learning needs & the 3-10 Challenge level
• Can books read in class be counted towards the Challenge?
• Can a student read more than the required number of books?
• Can a student read books in their home language?

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Managing non-government student accounts 0

Managing student reading records 3

• How to add a book to your reading record using the Student Experience site
• What is the Personal Reading Log?
• A book that is in the PRC booklist is displaying in the Student Reading Record as a Choice book