NSW Premier's Reading Challenge Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
NSW Premier's Reading Challenge
Parents and Students
About the NSW Premier's Reading Challenge
What is the NSW Premier's Reading Challenge?
Who can enter the NSW Premier's Reading Challenge?
What are the NSW Premier's Reading Challenge conditions of entry?
When does the NSW Premier's Reading Challenge start and finish?
How can I find out about the NSW Premier's Reading Challenge?
See all 6 articles
Frequently Asked Questions
Resources for PRC coordinators
What provisions are made for students with special needs?
Can books read in class be counted towards the Challenge?
Can a student read books in their home language?
Can a student read more than the required number of books?
See all 16 articles
Students and Parents
New Student Experience
Which Challenge should I do?
How many books do students need to read to complete the Challenge?
Which booklists can a student read from?
Can I read more than one title in a book series?
See all 14 articles
PRC Coordinator Info Pack
New PRC Coordinators Info Pack
Books and Booklists
What are the PRC booklists?
If a book has a PRC ID does that mean it is in the PRC booklists?
How can the PRC booklists be used to help choose a book?
Can I suggest a book for the PRC booklists?
Different categories in the PRC booklists
See all 10 articles
What is an ISBN?
What is a PRC ID number?
Who can access audio and Braille books?
How to search for books on the PRC website
Student Reading Records
Adding books to a Student Reading Record
How to add a book to a Student Reading Record (if you are logged in as a student)
Adding a Personal Choice book to an online Student Reading Record
What is the Personal Reading Log?
How to copy one or two books to a class using a virtual Student Reading Record
How can I copy all the books entered for one K-2 student to a whole class?
See all 6 articles
Managing Student Reading Records
Changing a K-2 student's Challenge Level to 3-4
Merging a student's past and current PRC accounts
What happens to a student's past online Student Reading Records when a student changes schools?
A K-2 Student Reading Record is showing as complete even though less than 30 books have been entered
How can I see which students have a complete or incomplete Student Reading Record?
See all 7 articles
Validating Student Reading Records
How can I validate a Student Reading Record?
How can I validate multiple Student Reading Records?
Can Student Reading Records be validated once the Challenge has closed?
Invalidating a Student Reading Record
Managing Non-government School Student Accounts
I do not know the account details for the students at my school
There is no attachment on the student account details email I received
A student's password is not working for the PRC website
How can I create a PRC account for students at my school?
Creating accounts for a large number of students - Multiple Student Upload
See all 9 articles
Managing Public School Student Accounts
I cannot find a student in the PRC website.
A student's name is appearing incorrectly in the PRC website
Public School Students' Accounts Info
Public School Students Username & Password
Logging in to the PRC website
How do PRC coordinators log in to the PRC website?
PRC coordinator receives 'You do not have the correct authorisation' when trying to log in to the PRC website
PRC coordinator receives 'Incorrect username or password' when trying to log in to the PRC website, Staff Portal or DoE Extranet
Why can I see less in the PRC website when logged in while the Challenge is closed
Managing Non-government Coordinator Accounts
Help for non-government school principals with their Department of Education (DoE) account
How do I create a DoE account for a staff member at my school?
How can I check if a staff member already has a DoE account at my school?
How can I find out what the username is for the PRC coordinator?
How can I update the password for the PRC coordinator?
See all 7 articles
Completing the Challenge
Generating Challenge Completion Certificates
How are Challenge completion certificates generated?
How can you change the name that appears on a Challenge completion certificate?
What can be done if a student did not receive their certificate from last year?
Students are missing from the Challenge Completion certificate report
Gold Certificates, Platinum Certificates and Medals
When will students receive Gold certificates, Platinum certificates and medals?
Which students are eligible for a Gold certificate or Platinum certificate?
Validating Student Reading Records after a Challenge has closed
Help Desk Software