Knowledge Base articles can be visible to

  • everyone
  • logged in users only
  • agents only
This means that if you are not logged in, you may not be able to view all the content in the Knowledge base.

You can view the Knowledge base articles by clicking on the Solutions tab.

See Adding a new article or editing an existing article in the Knowledge base on information on how to populate the Knowledge Base.


To find out what the link URL for an article is

  • navigate to the article in a web browser
  • copy the link that appears in the navigation bar for that article
This link will not change even if you move the article from one folder to another in the Knowledge Base.


To see all the articles that are currently in 'Draft' state, look at the right hand pane in the Solutions tab.


There is further information about
  • populating your Knowledge Base
  • managing your Knowledge Base