Non-gov school principals (or their delegates) are able to reset a staff member's DoE account password.

  1. Log in to the Extranet
  2. Click on the SMU icon (if you can not see the SMU icon, please contact the PRC team)

  3. Go to Staff Management > Reset Password
  4. Search for PRC coordinator using either their username (DoE User ID) or first name and last name
  5. Click on the PRC coordinator's name in the results list
  6. Use the Enter New Password boxes at the bottom of the screen to update their password

You will need to provide the PRC coordinator with the updated password as no emails are sent when a password is set this way.