PRC Team helpfiles

Help files for PRC team

Common tasks and queries post-certificate distribution
This is an overview of most (but likely not all) queries we receive once certificates have been sent out and how to respond to them.  KEY: Canned Respo...
Wed, 19 Nov, 2025 at 12:46 PM
Response to schools with excessive indpendent student enrolments
REWRITE FOR INITIAL OUTREACH - JADE TO FINISH Dear [School name] staff I'm reaching out to  Thank you for your update regarding the current lack o...
Wed, 4 Mar, 2026 at 5:46 PM
Resolving duplicate student accounts (reversed names)
We sometimes receive enquiries like: “I’ve noticed that several students appear in the system twice, once with their names entered correctly (e.g., Elie A...
Thu, 19 Mar, 2026 at 2:28 PM