End of Challenge FAQs and help guides

Answers and how-to guides to our most common questions and queries around certificates and student accounts once the challenge has closed.

A student forgot to log their reading but has completed the challenge
If a student has satisfied the conditions of the PRC but forgot to log their reading, the school coordinator can apply for post-challenge validation of thei...
Fri, 9 Oct, 2026 at 1:58 PM
I forgot to copy a reading record over to an entire class or grade
Coordinators often elect one student account to compelte and copy this reading record over to an entire grade when these students all share the same reading...
Fri, 9 Oct, 2026 at 2:15 PM
NON GOV SCHOOLS: I forgot to create accounts for new students at my school. What do I do now the Challenge is closed?
Please note: This article only applies to non-government schools. Public school accounts are created automatically via ERN synchronisation.  Coordinator...
Fri, 9 Oct, 2026 at 1:50 PM
How do I print challenge certificates?
All students with a validated reading record will receive a signed certificate.  Coordinators download certificates for students eligible for a standard...
Fri, 9 Oct, 2026 at 12:04 PM
What do I do if students are missing from the Challenge Completion certificate report?
Reminder: All coordinators lose access to view, edit and validate student reading records once the PRC closes. If students are missing from your challen...
Fri, 9 Oct, 2026 at 11:56 AM
PUBLIC SCHOOLS: How do I change a student's name on a digital certificate?
This article applies to Public School students only.  Non-government schools: please refer to the corresponding article for your sector The name that ap...
Fri, 9 Oct, 2026 at 12:57 PM
NON GOV SCHOOLS: How do I change a student's name on a digital certificate?
This article applies to non-government school students only.  Public schools: please refer to the corresponding article for your sector. Non-government ...
Fri, 9 Oct, 2026 at 12:58 PM
A gold or platinum certificate arrived damaged or with incorrect spelling
If your certificates arrive damaged or with incorrect spelling, the PRC can organise a reprint.  Please email us with the subject line “Certificate Reprint...
Fri, 9 Oct, 2026 at 12:56 PM
A student should have received a Gold, Platinum or PRC medal but didn't
The article Which students are eligible for a Gold, Platinum or PRC medal outlines the eligibility criteria for PRC milestone awards.  If you believe a st...
Fri, 9 Oct, 2026 at 1:17 PM
I have received certificates for students who are not at my school. What do I do?
A certificate will be created for any student account that has a validated reading record for the current challenge year.  Due to limitations of the cur...
Fri, 9 Oct, 2026 at 1:39 PM