Freshdesk
You can view the SLA policy in Freshdesk by going to Admin > General Settings > SLA Policies
On the right hand side of this page is a good descr...
Thu, 26 Nov, 2015 at 11:13 AM
Within the Admin tab, click on the Tags icon under General Settings.
This will display a list of all tags. You are able to sort them based on Us...
Mon, 23 Nov, 2015 at 4:13 PM
School information is stored in two places in Fresh Desk:
There is an entry for each school in Customers > Companies
In the Ticket Field...
Tue, 24 Nov, 2015 at 10:49 AM
School information is stored in two places in Fresh Desk:
There is an entry for each school in Customers > Companies
In the Ticket Field...
Thu, 28 Jan, 2016 at 3:00 PM
It is important to take a regular back up of all the ticket and knowledge base data contained within Freshdesk. This enables the data to be searched indepe...
Tue, 15 Dec, 2015 at 12:08 PM
Go into the Tickets tab
click on the text above the table of tickets that describes what sort of tickets are currently being displayed
Click ...
Tue, 24 Nov, 2015 at 3:47 PM
Go into the Tickets tab
click on the text above the table of tickets that describes what sort of tickets are currently being displayed
...
Tue, 1 Dec, 2015 at 2:18 PM
Task
Frequency
Checking Spam
Fortnightly
Ticket and Knowledge base archive
Monthly
Checking Deleted tickets
Each school holi...
Wed, 16 Dec, 2015 at 4:42 PM
Categorising feedback tickets
set the School Type information
choose the correct Challenge Year
excecute the Mark ticket as feedback scenario...
Wed, 2 Dec, 2015 at 1:27 PM
January 2026 Note: Also need to update TAU webforms. Independent student registration https://artsunit.nsw.edu.au/form/premier-s-reading-challenge-inde H...
Fri, 16 Jan, 2026 at 2:29 PM