Due to limitations of the PRC website, student accounts cannot be deleted from the PRC website in except in exceptional circumstances.
These circumstances include:
- The passing of a student
- The accidental duplication of a student account (applies to public schools only)
If these circumstances apply to you, please notify the PRC team of the student/s name and DoE ID so we can submit an ITD request to have these accounts removed from the PRC website. The PRC team are unable to delete student accounts.
Why can't accounts be deleted from Public schools?
PRC accounts are linked to a student's ERN enrolment and DoE ID, and a student's account will synch with the school listed in ERN. A student account must be linked to a school in order for a student's reading record to exist.
The PRC website does not currently have the capacity to identify when student accounts have an inactive or withdrawn status in ERN. This means that when a public student leaves a school to attend a non-government school, or is enrolled and then withdrawn before attending, their public account remains at their school. The PRC team cannot delete these students' accounts, so coordinators are encouraged to carefully check student names when bulk copying or or bulk validating reading records, particularly for K-2 students. We apologise for the inconvenience this may cause.
Students who have left the public system may need to have their accounts merged to consolidate their Challenge history.
Why can't accounts be deleted from Non-government schools?
Student accounts cannot be deleted as doing so erases a students' challenge history.
If a student leaves a non-government school, their account can be merged if a new account exists for them at their new school. As non-government student accounts aren't linked to a central enrolment database, merging a student's account will remove them from your school. Please refer to merging a student's past and current PRC accounts for more information.