This error message is caused when your browser's cache is picking up another DoE ID or similarly formatted username. This often affects users with family members who have DoE staff accounts and students participating in the PRC and using the same device.
Solution: You can access the PRC site using your PRC login by either opening a private browsing session or clearing your browser's cache, then asking the Microsoft prompt to not keep you signed in.
To enter private browsing mode: While inside your Chrome or Edge browser window, use CTRL + SHIFT + N, or click on the three dots in the top right hand corner of the window. Navigate to the PRC site and login with your username and password. Note: unless you clear your browser cache, you'll need to do this every time you access the NSW PRC site.
To clear your browser cache and and stop Microsoft from signing you in: Instructions on how to do this are specific to each browser. Instructions for Chrome can be found here: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
After clearing your browser cache, sign into the PRC site again.
Enter your login details as usual on this page:
When you see the prompt below, select don't show this again and click no. This will allow multiple users to access the PRC site on the same browser without locking the account into one user.
Please note - clearing your browser cache will remove saved login details from other sites.